Return Policy

At Roswheel, customer satisfaction is our top priority. If you are not 100% satisfied with your purchase, you may return any unused product within 30 days of receipt, provided it is in its original condition and shows no signs of wear or use. Please note, we reserve the right to refuse returns if the product's resale condition is compromised.

Defective or Damaged Items

If you receive an item that is defective, damaged, or discolored, please contact us immediately for assistance with the return process.

Exchanges

We do not offer direct exchanges for completed online orders. If you need a different size or item, please place a new order and return the original item for a refund.

Eligible Purchases

Returns are accepted only for orders placed directly on the Roswheel official website. For products purchased through third-party retailers, please return the item to the original point of purchase.

How to Process a Return

Contact Us: Please reach out to us via email with your return request and order number. We typically respond to requests within 24 hours.

Return Instructions: We will provide you with the return address for your region and important return instructions via email.

Refund Process: Once we receive and inspect your returned item(s), your refund will be processed within 3-5 business days. The refund will be issued to your original payment method.

Thank you for choosing Roswheel! If you have any questions or need further assistance, feel free to contact our customer service team.