Firstly, please be assured that we are here to help. We will endeavour to resolve any issues you may have in a timely and satisfactory manor. Our team is waiting to assist you. If you bought a product, and just don’t like it, it doesn't feel right or the colour match to your bike isn’t just right, then talk to us.
Where did you buy it?
If you have an issue with a product purchased from a store or online retailer other than ourselves please manage any returns with them. We support our retailers like no other brand and we know they will look after you. Remember your receipt and if they don’t look after you, tell us, our standards are high.
I bought it from Roswheel directly
If your Roswheel product came from us directly please return it to as a soon as possible with a copy of the original delivery note stating the reason for your return. Returns or exchanges will usually be processed with 5 days.
Please do take our advice and return to us tracked and insured. We cannot be held responsible for your carrier company.
Sometimes it happens, things can go wrong. It's not something we expect to happen, but you know, sometimes, it just does, we get it. See the above procedure for returning items and whether you should be consulting with your local store or ourselves directly.
All our products have a 2-year warranty. The warranty runs from the original date of receipt only and is not extended should an item be replaced.
For items received back within 30 days after delivery, we will exchange if they are the wrong size, defective or somehow arrive damaged. After the 30 day period, we will repair items with manufacturing defects or offer a replacement if beyond repair. If it is not a manufacturing defect we will offer a solution to you.
Depending on available stock and where you live, the time it may take for your exchange or replacement product to reach you may vary.
Refunds can only be offered for items received back within 30 days after delivery.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will action your return request.
If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 working days. Refunds on international returns will include only the amount paid for the products and does not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.
There are certain situations where only partial refunds are granted so if there are any issues we will contact you to discuss these.
Late or missing refunds
If you haven’t received a refund within 10 working days, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you have still not received your refund please contact us.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item unless your item if faulty in which case you will be refunded.